FAQ

Below you will find frequently asked questions about Global Step Academy services.

Please select a category below to view specific FAQs. If you do not find an answer here, you can contact our Student Relations team for additional support.

• How to Get Started
• Schedule Page
• Learning Plan
• Classes
• Courses
• Group Courses
• Student Progress
• Referral Program
• Community Plan

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How to Get Started

This is where you will learn about how to get started on your GSA account.

Top Questions

• What do I need to get started for GSA lessons?
• Where can I find the GSA course list?
• Can I still take lessons if I live in a rural area or overseas?
• I want more than one child to sign up. Is that possible?
• Are there any other services I can try other than lessons?

See all How To Get Started FAQs

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Schedule Page

This is where you will get answers about using your Schedule Page, which include where you can find your entire schedule, accessing the Live Programs, your Dashboard, and more.

Top Questions

• Where can I check my child's entire GSA schedule?
• How do I go to the live programs?
• How do I find the homework?
• Where can I see my child's progress?
• I want to take a break but I don't want to quit GSA. What do I do?

See all Schedule Page FAQs

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Learning Plan

Here is where you will be able to view and edit your Learning Plan, changing Learning Plans, payment charges, and more.

Top Questions

• What type of Learning Plan am I on?
• Can I change my Learning Plan?
• How do I quit?

See all Learning Plan FAQ

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Classes

This section will cover classes, including how to take classes, how many you are able to take in a week/month, accessing homework, and more.

Top Questions

• How do I enter into my class?
• Is there a limit to how many classes I can take in a week?
• Should I stay with my child or should let them alone?
• How do I access the homework?
• What are the levels of the classes?

See all Classes FAQs

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Courses

Here you will be able to find out about our Courses, including age requirements for courses, materials required for specific courses, and how to apply for a new course.

Top Questions

• What courses can my child take?
• What is the difference between ELA Standard and ELA Advanced?
• How do I change or add a course?
• What’s the difference between Story Time and Story Time Live?

See All Courses FAQs

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Group Courses

This section will cover the Group Course List; how to find classes, use the filters, sign up for classes, access materials, enter classes, and more.

Top Questions

• What is the group course list?
• How do I use the filters to find classes?
• How do I favorite group courses?
• I clicked on a group course to see more info. What do I do now?

See All Group Courses FAQs

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Student Progress

Here is where you will be able to learn what to do during your child's progress at GSA, including how to continue classes and courses, level changes, what to do when a level is easy, and more.

Top Questions

• Can I take lessons if my child has never studied English?
• Can I request a level change?
• Can we go move up to Advanced after completing whole materials in Standard?
• Can I have my child try both ELA Advanced and ELA Standard?
• How do I move on to the next unit?

See All Student Progress FAQs

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Referral Program

This is where you will get answers about how to use your Referral code to get coins for each friend you refer to GSA.

Top Questions

• Do you have a Referral code?
• Where do I find the Referral code?
• How can I share my Referral code?
• How does my friend use my Referral code?

See all Referrals FAQs

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Community Plan

This section will explain what the Community Plan is and how to become a Community Plan member.

Top Questions

• What is the Community Plan?
• How do I become a Community member?
• What happens to the remaining coins in my account after I discontinue the monthly plan?




See all Community Plan FAQs